General Director IT Shared Service Centre

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  • Location: Prague
  • Type: full-time
  • Sector: Top Management
  • Level of position TOP management

Job description

Today, MSF is a worldwide movement of more than 42,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 17,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has decided to build its own Shared IT Services centre in Prague.

Your challenge
You have a unique opportunity to be part of this implementation journey. As general director you will have overall accountability for the construction and management of the Shared IT Services centre for the entire MSF movement. You will face a huge leadership challenge, as well as hard work to get things done, oversee the budget, and ensure the quality of services provided to end users.

  • Lead the plan for the construction and implementation of the MSF Shared IT Service centre
  • Lead the constant review and update of the plan as required
  • Report on progress and when necessary escalate issues to the MSF Shared IT Services Board
  • Lead the recruitment and successful integration of new hires into the MSF Shared IT Service centre
  • Build and sustain relationships with senior stakeholders throughout the MSF movement, and lead the on-boarding of entities into the Shared IT Services centre, in cooperation with the Project Lead
  • Lead and manage the MSF Shared IT Services Executive team in business relationship management
  • Responsible for service-specific operations, continuous improvement plan, resource requirements, resolving day-to-day operational issues, and undertaking first-level escalation
  • Lead a recurring review of the centre’s Strategy and Policy, including vision, direction, strategy, budget, and governance
  • Accountable for the centre’s adherence to SLAs in place and for quality of services provided to end users
  • Represent MSF and its principles both internally and externally

Offered conditions

  • Interesting professional and personal challenge
  • Rewarding and meaningful work
  • Flexibility
  • Benefits package

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Candidate requirements

  • Experience in leading 50-150 FTE IT services delivery teams (e.g., within an IT department, shared service centre, or managed services provider)
  • Experience in 2-level management structure is mandatory
  • Previous experience within the international public sector, non-profit or humanitarian organization is a big advantage
  • Strong people management, relationship building, and influencing skills
  • Strong ability to engage others to initiate and embrace change
  • Excellent planning, organisational, analytical, problem-solving and decision-making skills
  • Extensive knowledge of current trends and best practices in shared services delivery and IT service management
  • Ability to travel extensively
  • Languages: English mandatory, Czech and/or French preferred

About our client

Médecins Sans Frontières (MSF)/Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people based only on need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.

The organization was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.

Today, MSF is a worldwide movement of more than 42,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 17,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has decided to build its own Shared IT Services centre in Prague.

Information about selection process

Usually you should get a response from us latest by 5 working days after sending your CV. If you have not been contacted by then please do not hesitate to contact our office (+420) 226 066 011 or responsible consultant.

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