EDI Specialist

Informace o nabídce

  • Lokalita: Prague
  • Typ pracovního poměru: full-time
  • Sektor: IT a Telekomunikace
  • Level pozice: Specialist

Náplň práce

If you are a self-starter who thrives in a fast-paced environment, who can master complexity, who wants to have a direct impact on the success of a rapidly growing company, and who readily adapts to change, then we should talk.

  • Provide excellent customer support for customers (answer questions, explain products and services, troubleshooting)
  • Diagnosing difficult issues with complex software configurations
  • Translate requirements for EDI transactions into product design specifications
  • Researching the ERP database to understand problems; using SQL for queries
  • Gather information, research and manage user support requests
  • Escalate requests, as needed, in a timely fashion and to the correct product team
  • Manage work queues within Service Cloud to comply with Service Level commitments
  • Manage timelines and deliverables with internal departments and customers
  • Provide functional and technical guidance to customers on new enhancements, modules and features
  • Advise customers about available service(s) and assess customer needs
  • Utilize and enhance Knowledge Management System

Nabízené podmínky

  • Competitive wages
  • Position within a recognized top workplace in the tech industry
  • International opportunity in a diverse environment
  • Interesting career development

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Požadavky na kandidáta

  • A Bachelor degree, preferably in Business, CIS or computer-related field, or equivalent experience in supporting software applications
  • Deep understanding of EDI standards and VDA
  • Experience using or supporting an ERP/MRP system
  • Prefer knowledge of manufacturing operations, supply-chain, logistic
  • Experience building and maintaining good customer relationships
  • Ability to use analytical skills to resolve business issues
  • Ability to manage and prioritize many requests simultaneously
  • Ability to work independently, without close supervision, as well as part of a team
  • Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner
  • Fluency in languages such as German, Italian, Spanish, Portuguese or Mandarin is a plus
  • Willingness to work non-standard hours as needed
  • Manufacturing experience preferred, including knowledge of EDI, Production & Inventory Planning/Scheduling, or Quality/Tooling

Charakteristika klienta

The company delivers robust ERP manufacturing software solutions developed by manufacturing experts obsessed with continuous innovation and customer success. The client portfolio is consisted of companies from e.g.: Aerospace, Defense, Automotive, Industrial Manufacturing, FMCG, Electronics.

Informace o výběrovém procesu

Po odeslání Vašeho životopisu Vám odpovíme nejpozději do 5 pracovních dnů. Pokud se tak nestane, neváhejte nás kontaktovat na telefonním čísle: (+420) 226 066 011 nebo se obraťte na odpovědného konzultanta.

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