Technical Support Representative – ERP system

Informace o nabídce

  • Lokalita: Prague
  • Typ pracovního poměru: full-time
  • Sektor: IT a Telekomunikace
  • Level pozice: Specialist

Náplň práce

An American software company has opened a new branch in Prague, to service their growing presence in Europe. We are looking for a Technical Support Representative who will be the front-line of technical support, engaging with clients to help them with any issues they encounter. Do you like diversity and want to be a part of something new? If so, we are looking forward to a discussion.

You will be responsible for:

  • Proving technical support to clients including answering questions, informing about products and services, troubleshooting
  • Collecting details, researching and managing user support requests
  • Researching the ERP database to understand problems, using SQL for queries
  • Diagnosing difficult issues with complex software configurations
  • Providing functional and technical guidance to customers on new modules and features
  • Managing work queues within Service Cloud to comply with Service Level commitments
  • Managing timelines and deliverables with internal departments and customers

Nabízené podmínky

  • Interesting professional and personal challenge
  • The possibility of independence and self-realization
  • To participate in interesting projects

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Požadavky na kandidáta

  • Minimum 2 years of experience in using or supporting an ERP/MRP system
  • Knowledge of manufacturing operations, supply chain, logistics
  • Experience in building and maintaining customer relationships
  • Analytical thinking, organizational skills, ability to find solutions
  • Advanced level of English – daily communication with customers and across company
  • Other language (German, Italian, Spanish) is a big advantage

Charakteristika klienta

The company delivers robust ERP manufacturing software solutions developed by manufacturing experts obsessed with continuous innovation and customer success. The client portfolio is consisted of companies from e.g.: Aerospace, Defense, Automotive, Industrial Manufacturing, FMCG, Electronics.

Informace o výběrovém procesu

Po odeslání Vašeho životopisu Vám odpovíme nejpozději do 5 pracovních dnů. Pokud se tak nestane, neváhejte nás kontaktovat na telefonním čísle: (+420) 226 066 011 nebo se obraťte na odpovědného konzultanta.

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